Refund Policy

1. Satisfaction Guarantee

HvellCase offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, functionality, or condition of any item in your order, we will provide a refund or replacement at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, defective, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product deterioration
• General Dissatisfaction: If you are unhappy with a product for any reason within the return period

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 30 days of delivery for most products
• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

For defective electronic components or manufacturing issues, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and cover return shipping costs.

5. Return Guidelines

5.1 Return Conditions

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging, if possible
• Accompanied by the receipt or proof of purchase
• Returned within the specified timeframe

5.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been used extensively beyond reasonable inspection
• Products that show signs of misuse or have been damaged by the customer
• Customized or personalized products (unless defective)
• Digital products and downloadable software
• Gift cards

5.3 Return Shipping

If you need to return an item:

• For defective items or our error: We will cover the return shipping costs
• For changes of mind or non-defective returns: The customer is responsible for return shipping costs

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.

6. Refund Processing

6.1 Refund Timing

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

• Credit Cards: 5-10 business days
• Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-7 business days

6.2 Refund Methods

Refunds will be issued using the original payment method when possible:

• Credit/debit card purchases will be refunded to the same card
• PayPal purchases will be refunded to your PayPal account
• If the original payment method is unavailable, we will issue store credit or process an alternative refund method

6.3 Partial Refunds

In some cases, partial refunds may be granted:

• For returns without original packaging
• For items that have been partially used or show signs of use
• For bundled products where only part of the bundle is being returned

7. Exchanges

We offer exchanges for defective or damaged products. To request an exchange:

1. Contact our customer service team with your order details
2. Explain that you would like an exchange rather than a refund
3. Specify the replacement item you would like

If the replacement item has a different price than the original:

• If higher, we will request payment for the difference
• If lower, we will refund the difference

8. Warranty Claims

All HvellCase products come with a 2-year limited warranty covering manufacturing defects and electronic malfunctions under normal use conditions. Warranty claims are handled separately from standard returns and refunds.

To make a warranty claim:

1. Contact our support team at warranty@hvellcase.com
2. Provide your order details and a description of the issue
3. Include photos or videos demonstrating the problem if possible

For approved warranty claims, we will repair or replace the defective product at our discretion. The warranty does not cover damage resulting from accidents, misuse, or unauthorized modifications.

9. Cancellations

9.1 Order Cancellations

You may cancel an order before it ships. Once an order has shipped, it will need to be returned according to our return policy.

To cancel an order, contact our customer service team as soon as possible with your order number.

9.2 Subscription Cancellations

You may cancel a subscription at any time through your account settings or by contacting customer service. Cancellation will take effect for the next billing cycle.

10. Contact Us

If you have any questions about our Refund Policy, please contact us: